horse ring

"Our primary aim is your satisfaction, and we've established a comprehensive refund policy to ensure just that. We urge you to carefully review your choices before placing an order. However, in the event that you're not entirely satisfied, our refund policy extends for 30 days after your order is placed, with free shipping included.

We guarantee a full refund for any damage, size discrepancies, or quality issues encountered. To facilitate this process, please ensure the item is returned in its original packaging, along with the shipping tracking number. Should you encounter any issues, please reach out to us immediately.

Cancellation is permissible only before shipping for standard orders, resulting in a full refund. However, for customized orders, which include special colors, designs, or personalization, a 25% charge of the total cost will be applied.

At present, we regret to inform you that exchanges are not available. We appreciate your understanding and are committed to addressing any concerns promptly."

For items in stoke, shipping will take 2 working days from the date of purchase. If you’re placing an order for items not currently available, please contact us to inquire about the estimate time for order processing and delivery.