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Returns & Exchanges

ALANGOO is a marketplace that showcases service providers, artists, and designer’s handmade independent pieces. ALANGOO is a marketplace where designers oversee making their own policies about Returns and Exchanges. Guidelines may vary for each seller. For buyers to understand each seller’s policy they must study everyone’s policy separately. This information is also available in the buyer’s order confirmation email once the buyer places an order. However, there is more information available on the seller’s profile as well as the product page on ALANGOO. Generally, sellers accept returns and exchanges within five business days of the order placement. Returns and Exchanges are not available for those items that are customized for the buyer. Please note, buyers are responsible for their own shipping when returning an item unless the item received from seller is damaged. In this case, the seller is responsible to pay for the shipping, so the item is returned. Should you have any concerns regarding your order you can contact the seller via your ALANGOO account.